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HP HP2-H82 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Competitive Landscape & Business Impact | 20% | - Impact of genuine supplies on device performance - HP tools and resources for sales support - Understand market competition |
| Topic 2: Selling Strategies & Positioning | 25% | - Effective sales techniques for supplies - Position HP supplies against competitors - Communicate total cost of ownership |
| Topic 3: Customer Needs Identification & Solution Matching | 25% | - Recommend appropriate HP supplies solutions - Assess customer printing and usage requirements - Address customer concerns and objections |
| Topic 4: HP Supplies Portfolio & Value Proposition | 30% | - Original HP supplies benefits and quality - Genuine vs. non-genuine supplies comparison - Overview of HP supplies categories |
HP Selling HP Supplies 2019 Sample Questions:
1. When choosing HP and genuine Samsung versus non-HP/Samsung cartridges, how is HP's value proposition supported?
A) by tests and reports
B) by user testimonials
C) by informed decisions
D) by low-cost replacements
2. Which benefit do the HP Jetlntelligence cartridges provide?
A) photo value pack
B) manual seal removal
C) anti-fraud technology
D) combo/multi-pack
3. Which statement describes the warranty on HP laser supplies?
A) No warranty is applicable to HP laser supplies.
B) HP LaserJet cartridges follow the warranty as per the label on the pack.
C) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
D) There is no end of warranty date on HP LaserJet cartridges.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B |
