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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Personal Systems Services | - Workforce Device Services
|
| Topic 2: Advanced Sales Skills | - Customer Pain Point Identification
|
| Topic 3: Deployment Services | - Implementation Planning
|
| Topic 4: Lifecycle Services | - End-to-End Device Lifecycle Management
|
| Topic 5: Configuration Services | - Service Bundle Recommendations
|
| Topic 6: Sales Skills Transformation | - Modern Sales Methodologies
|
| Topic 7: Consultative Selling | - Discovery and Qualification
|
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Explanation:
A close-up of a list of text Description automatically generated
Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:
* HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care
* HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers' needs
* HP Premium+ SupportService it provides: HP's fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage
Match the HP Active Care journey with the responsive party for each required action.
Explanation:
A screenshot of a computer Description automatically generated
Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks
Which coverage does HP Post Warranty Support Service provide?
- A. No-cost device repairs made with certified HP parts
- B. Access to Level 2 help desk technicians
- C. Additional 12 months of support based on the product's base warranty or selected Support Service package
- D. Extension beyond 12 months if needed
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