EXIN ITSM18FB : EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018

ITSM18FB real exams

Exam Code: ITSM18FB

Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018

Updated: Aug 20, 2026

Q & A: 0 Questions and Answers

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EXIN ITSM18FB Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ISO/IEC 20000:2018 Process Requirements35%- Supply and demand management
- Resolution and fulfilment processes
- Service assurance and performance evaluation
- Service design, build and transition
- Service portfolio and agreement processes
Topic 2: Service Management System (SMS) Concepts & Principles35%- Documentation and resource management
- Scope, context and leadership requirements
- Risk-based thinking and planning
Topic 3: Introduction to IT Service Management15%- Purpose and benefits of ISO/IEC 20000:2018
- Key differences from previous standard versions
Topic 4: Operation & Continual Improvement of SMS15%- Management review and continual improvement
- Measurement, monitoring and internal audit

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