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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

Question 1

Why is the Operations Model important for the Outsourcing business?

A. The Operations Model is based on a industry standard and reduces cost and improves the service quality via standardization.
B. The Operations Model is a integrated approach including functions/organizations, processes, performance metrics (SLA/OLA), OSS systems and needed infrastructure topics to reduce costs and improve the service quality via standardization.
C. The Operations Model describes processes to the detailed level needed to reduce costs and improve the service quality via standardization.
D. NSN is the only supplier in the market who has a standardized delivery model to reduce
costs and improve the service quality via standardization.

Question 2

In setting up the Field Operations organisation in a Greenfield environment which BEST describes the 3 key drivers to consider?

A. Geography, Contract scope, GDC Location.
B. Geography, Technologies Deployed, Outsourcing SL
C. Technologies Deployed, Training Plan, Outsourcing SLA's.
D. Technologies Deployed, Training Plan, Subcontractor SLA's.

Question 3

A risk event with a 100% probability of occurrence is;

A. very irritating.
B. a problem and triggers the contingency plan.
C. a risk event with a high impact.
D. an issue and triggers the mitigation plan.

Question 4

Which statements correctly describes Third Party Management?

A. Managing essential contracts on behalf of the customer in order to provide the outsourced service delivery scope of services or to fully novate them.
B. Managing contracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
C. Managing contracts and subcontracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
D. Managing contracts where they are essential with partner organizations in order to provide outsourced service delivery to the customer.

Question 5

A certain SLA is failing on a regular basis, what actions could be done to resolve this?

A. Discuss with the NOC Manager, find a solution, implement solution and check status.
B. Discuss with the technical back office and put in a solution to resolve this issue.
C. Use the FM and PM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
D. Use the FM and CM processes to find the root cause of SLA failure, find a solution, implement, test and verify.

Solutions: