ADX-211 Exam Questions - Real & Updated Questions PDF
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NEW QUESTION 41
The Sales Manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases. What is a recommended solution?
- A. Create a dynamic dashboard and add filters for opportunities, accounts and cases.
- B. Create a dashboard and add filters for users, opportunities, accounts, and cases.
- C. Create an individual dashboard for each sales representative with opportunity, account, and case components.
- D. Create a dynamic dashboard and insure the sales manager has the "View My Team's Dashboard" permission.
Answer: D
NEW QUESTION 42
How should an administrator ensure article managers use specified values for custom article fields?
- A. Create different record types for different requirements.
- B. Require a held on the page layout.
- C. Create a formula field m the article.
- D. Use field dependencies on record type
Answer: C
NEW QUESTION 43
How can content types be used in CRM Content? (Choose two answers.) * (1 Point)
- A. With library rules, to limit the number of libraries created
- B. With upload rules, to limit the size of content files.
- C. With validation rules, to capture complete data
- D. With content fields, to control the content detail page layout
Answer: C,D
NEW QUESTION 44
Universal containers wants a summary report that displays the percemtage growth of revenue year over year.
What function should an administrator use to calculate this information?
- A. PREVGROUPVAL
- B. PARENTGROUPVAL.
- C. DATEVALUE
- D. PRIORVALUE
Answer: B
NEW QUESTION 45
Universal Containers wants only users from the sales department to have access to price books. How can an administrator meet this requirement?
- A. Create a sharing rule to share all price books to sales users.
- B. Set the organization-wide default for price book to Use.
- C. Manually share each price book to the sales users roles.
- D. Clone all custom price books from the standard price book.
Answer: D
NEW QUESTION 46
Universal Containers purchased Field Service Lightning Licenses in Production and wants to make these license available in an active development sandbox with the minimum development impact.
How should an administrator create these licenses in the sandbox?
- A. Merge Production and the sandbox using a template.
- B. Submit a Salesforce support case.
- C. Refresh the sandbox from production.
- D. Use the Match Production Licenses tool.
Answer: C
NEW QUESTION 47
Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. The Supply Items records should only be visible by users that own the Account records. What sharing setting provides the correct visibility?
- A. Public Read/Write/Transfer
- B. Private
- C. Public Read Only
- D. Controlled by Parent
Answer: D
NEW QUESTION 48
An administrator is creating a custom Opportunity record page for Sales users for new logo opportunities. They need to control what fields display on the record when a sales user is viewing the opportunity.
Where should the administrator edit what fields display in the details of the record page?
- A. Page Layout
- B. Custom Lightning Component
- C. Record Types
- D. Record Detail Component
Answer: A
NEW QUESTION 49
Ursa Major Solar is using Experience Cloud for its customer community and wants to implement chatbots on its site that answer basic and also transfer customers to the right agents by topic and availability when more help is needed.
Which two features should the administrator configure to meet this request?
Choose 2 answers
- A. Omni-Channel
- B. Skills-Based Routing
- C. Web-to-Case Form
- D. Contact Bequest Flow
Answer: A,B
NEW QUESTION 50
Assuming that the training sandbox will contain approximately 500MB of production data and be refreshed after daily training sessions, which type of sandbox can be used to train users on new functionality that has recently been deployed to production? * (1 Point)
- A. Partial Data Sandbox
- B. Developer Sandbox
- C. Developer Pro Sandbox
- D. Full Sandbox
Answer: C
NEW QUESTION 51
Universal Containers uses Enterprise Territory Management to manage its sales territories. The sales managers want to see who the account is manually shared outside of territory rules. How can the system administrator meet this requirement? * (1 Point)
- A. Add "Manage Territories" permission to the sales manager's profile
- B. Add "Assign Territories" permission to the sales manager's profile
- C. Add the "Assigned Territories" related list to the sales page layout
- D. Add the "Users in Assigned Territories" related list to the sales page layout
Answer: D
NEW QUESTION 52
Ursa Major Solar customers have two levels of support available based on their contracted services. Gold-level customers receive email and chat support with a 2-day response window. Platinum-level customers receive 24/7 phone and chat support with a 2-hour response window.
What should an administrator configure to ensure support agents respond within an appropriate service level?
- A. Assignment Rule
- B. Omni-Channel
- C. Entitlement Process
- D. Escalation Rules
Answer: D
NEW QUESTION 53
How many versions of any given flow, created with Visual Workflow, can be active at one time? * (1 Point)
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 54
Which of the following features is NOT unique to Salesforce Knowledge? * (1 Point)
- A. Custom Page Layouts
- B. Categories
- C. Article Types
- D. Synonym Search
Answer: A
NEW QUESTION 55
A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy. What is the reason the sales manager is not able to view the contact?
- A. The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.
- B. The contact sharing settings are controlled by the parent, and the account owner is not under the sales manager's role.
- C. The contact owner has not selected the option to share contacts with others in the role hierarchy.
- D. The account sharing settings are controlled by the parent, and the account owner is not under the sales manger's role.
Answer: A
NEW QUESTION 56
What should an administrator consider when setting up and maintaining Salesforce Knowledge? Choose three answers. * (1 Point)
- A. Data category visibility is assigned through roles and profiles
- B. Enabling certain Knowledge features on a user record requires licensing.
- C. Article version numbers must be assigned by a Knowledge Manager for tracking
- D. Solution category browsing must be enabled in Solution settings.
- E. Knowledge settings must be configured to allow users to create an article from a case
Answer: A,B,E
NEW QUESTION 57
At Cloud Kicks, the Sales team uses a specific dashboard to see how they are doing daily. The team has asked the administrator for an easier way to see this dashboard.
What should the administrator recommend?
- A. Update the Sales team's app with a new dashboard.
- B. Email the dashboard to the Sales Team every morning.
- C. Add the dashboard to the Sales team's home page.
- D. Create a custom app with a dashboard.
Answer: C
NEW QUESTION 58
In addition to setting the standard price, what must you also do in order to add a Product to a Custom Price Book? * (1 Point)
- A. Select a Product Family
- B. Enter a Product Code.
- C. Check the Active checkbox.
- D. Enter a Product Description.
Answer: C
NEW QUESTION 59
On the Planet custom object, Ursa Major Solar's sales director wants only certain action buttons to appear depending on if a given planet is defined as gaseous.
Which Lightning component should the administrator define dynamic action buttons?
- A. Record Detail
- B. Highlights Panel
- C. Related Lists
- D. Activities
Answer: B
NEW QUESTION 60
Ursa Major Solar has a training sandbox with 160MB of test data that needs to be refreshed every other day.
Which two sandboxes should be used in this instance?
Choose 2 answers
- A. Partial
- B. Full
- C. Developer
- D. Developer Pro
Answer: B,D
NEW QUESTION 61
Universal Containers wants to convert a lookup relationship to a master detail relationship.
What action should the administrator take prior to converting the relationship?
- A. Select the allow re-parenting option on the master-detail relationship field.
- B. Remove roll-up summary fields on the parent prior to changing the field type.
- C. Ensure all existing records have a value in the current lookup field.
- D. Delete the current lookup field before adding the new master-detail field.
Answer: C
NEW QUESTION 62
When an administrator enables customizable prebuilt entitlements, which three options are automatically created?
Choose 3 answers
- A. Three field updates
- B. Three milestone types
- C. One Warning Action
- D. One escalation rulte
- E. One SLA process
Answer: B,D,E
NEW QUESTION 63
What is the first step before setting up entitlements? * (1 Point)
- A. Enable entitlement management
- B. Customize entitlements fields
- C. Set up service contracts
- D. Specify the entitlements-related lookup filters on cases
Answer: A
NEW QUESTION 64
Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the support team to have access to the product documentation. There are many different types of documentation with usage across the globe.
What feature should the administrator configure?
- A. Define data categories and visibility.
- B. Setup record types and page layouts.
- C. Create article types.
- D. Enable the Case Feed.
Answer: A
NEW QUESTION 65
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