Avaya 6211 Practice Test Pdf Exam Material
6211 Answers 6211 Free Demo Are Based On The Real Exam
Avaya 6211 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
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NEW QUESTION 26
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.
Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?
- A. the Outbound Campaign Management Tool
- B. the CCMA
- C. the E-mail Manager
- D. the Multimedia Contact Manager
Answer: A
NEW QUESTION 27
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)
- A. Making phone calls
- B. Testing CTI connections
- C. Testing SIP connections
- D. Transferring phone calls
Answer: A,B
NEW QUESTION 28
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
- A. the Inbound Message Handler
- B. the Rules Engine
- C. the Outbound Message Handler
- D. the Outbound Campaign Management Tool
Answer: C
NEW QUESTION 29
A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?
- A. The campaign will receive calls but no agent is assigned
- B. The campaign stops functioning
- C. The campaign will not receive data.
- D. The campaign will not be created.
Answer: D
NEW QUESTION 30
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mall Manager Server
- B. Inbound Mall License Server
- C. Inbound Mail Server
- D. Inbound Mail Application Server
Answer: C
NEW QUESTION 31
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop Internally in the initial screen of the Agent Desktop
- B. Launch the screen pop Internally in the tab of the Agent Desktop
- C. Launch the screen pop externally in the agent's Conferencing software
- D. Launch the screen pop extemally on the use's browser
Answer: D
NEW QUESTION 32
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?
- A. To end the outbound call
- B. To record the state of an outbound call
- C. To record the dialing of an outbound call
- D. To answer an outbound call
Answer: B
NEW QUESTION 33
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
- A. QUEUE TO SKILLSET
- B. GIVE MUSIC
- C. GIVE RAN
- D. GIVE IVR
Answer: A
NEW QUESTION 34
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)
- A. specific characters, words or phrases In the Email message (keywords)
- B. what priority the Email was sent with (priority groups)
- C. the Skillset the [mail was sent to (skillset groups)
- D. when the Email was received (office hours)
- E. who the Email was sent from (sender groups)
Answer: A,D,E
NEW QUESTION 35
Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
- A. Contact Center Manager Server (CCMS)
- B. Avaya Aura Media Server (AAMS)
- C. SIP
- D. Communication Control Toolkit (CCT)
Answer: B
NEW QUESTION 36
You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?
- A. On the CCMA Launchpad select: Configuration > Select the CCT server> dick CT Administration > Click the links.
- B. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center> Communication Control Toolkit > Ref Client.
- C. Open a web browser and browse to http://<servemame>/CCTConsole, where <servemame> is the name of the CCMS server.
- D. On the System Control and Monitor utility> select the CCT tab > click Launch CCT Console button.
Answer: A
NEW QUESTION 37
When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)
- A. MultimediaFlow
- B. ContactFlow
- C. Primary
- D. Secondary
Answer: A,B
NEW QUESTION 38
Which component is used to add servers in Contact Center Manager Administration (CCMA)?
- A. Contact Center Management
- B. Multimedia
- C. Access and Partition Management
- D. Configuration
Answer: D
NEW QUESTION 39 
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop Internally in the Initial screen of the Agent Desktop
- B. Launch the screen pop externally on the user's browser
- C. Launch the screen pop externally in the agent's Conferencing software
- D. Launch the screen pop Internally in the tab of the Agent Desktop
Answer: D
NEW QUESTION 40
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?
- A. Skillset Template
- B. Blending Template
- C. POM Template
- D. Agent Template
Answer: B
NEW QUESTION 41
Users of the Outbound Campaign Management Tool require access rights to the Outbound component.
Which component within the Center Manager Administration would the user be assigned Launchpad option access?
- A. Access and Partition Management
- B. Contact Center Management
- C. Multimedia
- D. Configuration
Answer: A
NEW QUESTION 42
Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
- A. Contact Center Manager Administration
- B. Session Initiation Protocol
- C. Avaya Agent Desktop
- D. Contact Center Manager Server
Answer: C
NEW QUESTION 43
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event.
What are the two launch event options? (Choose two)
- A. Active
- B. Dialing
- C. Alerting
- D. Call setup
Answer: A,C
NEW QUESTION 44
What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?
- A. the assignment of a script for each email skillset
- B. the assignment of an open queue for each email skillset
- C. the assignment of a vector for each email skillset
- D. the assignment of a route point for each email skillset
Answer: D
NEW QUESTION 45
Where are all agents used in the Avaya Aura Contact Center POM integration administered?
- A. Contact Center Manager Administration
- B. Avaya IQ
- C. Avaya Proactive Outreach Manager
- D. Avaya Aura Experience Portal
Answer: C
NEW QUESTION 46 
A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?
- A. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- B. Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
- C. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
- D. Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.
Answer: A
NEW QUESTION 47
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