Best ServiceNow CSA 2023 Training With 362 QA's
ServiceNow CSA Certification Exam Questions
ServiceNow Certified System Administrator professional salary
The Average Salary of a ServiceNow Certified System Administrator professional in
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NEW QUESTION 118
How is the Event Log different from the Event Registry?
- A. Event Log is the same as the Event Registry
- B. Event Log is formatted in the Log style, the Event Registry displays different fields
- C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were
triggered during the day (24-hour period) - D. Event Log contains generated Events, the Event Registry is a table of Event definitions
Answer: D
NEW QUESTION 119
What is a Record Producer?
- A. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
- B. A Record Producer is a type of Catalog Item that is used for Requests, not Services
- C. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the
Service Catalog - D. A Record Producer creates user records
Answer: C
NEW QUESTION 120
What are advantages of using Flow Designer? (Choose three.)
- A. Supports advanced developers
- B. Reduces technical debt
- C. Enables complicated scripting
- D. Smooth integration with 3rd party systems
- E. Less manual scripting
Answer: A,D,E
NEW QUESTION 121
When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?
- A. Clear browser cache
- B. End Impersonation
- C. Log out and back in
- D. Turn your computer off and on again
Answer: C
NEW QUESTION 122
The ServiceNow platform includes which types of interfaces? (Choose three.)
- A. Field Service Taskboard
- B. Now Platform User Interfaces
- C. Now Mobile Apps
- D. Service Portals
- E. Agent Control Center
- F. Back Office Dashboard
Answer: A,B,E
NEW QUESTION 123
What is the difference between UI Policy and UI Action?
- A. UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button
visible for appropriate users. - B. UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button
visible for appropriate users.
Answer: A
NEW QUESTION 124
What are the three key tables in an enterprise CMDB? (Choose three.)
- A. sn_cmdb_ci
- B. sn_cmdb_bak
- C. cmdb
- D. cmdb_rel_ci
- E. sn_cmdb
- F. cmdb_ci
- G. cmdb_bak
Answer: C,D,F
NEW QUESTION 125
When adding a related list to a form, you choose the related list from the list callector, What is an example of a related list you might see on the list collector? Choose 3 answers:
- A. Problem==Parent
- B. Release Phase==Parent
- C. HR Case-=Parent
- D. Outage->Task number
- E. Catalog Task->Parent
Answer: C,D,E
NEW QUESTION 126
What is the platform name for the User table?
- A. u_users
- B. sys_users
- C. x_users
- D. sys_user
Answer: B
NEW QUESTION 127
What type of field has a drop down list, from which you can pick from pre-defined options?
- A. Picker
- B. Drop down
- C. Choice
- D. Option
Answer: C
NEW QUESTION 128
You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which workflow would you update to make this change?
- A. Services Approval Processing
- B. Service Catalog Request
- C. 6 Services Catalog Item Request
- D. Purchasing Process Flow
Answer: B
NEW QUESTION 129
Which one of the following statements applies to a set of fields when they are coalesced during an import?
- A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
- B. If a match is not found using the coalesce fields, the existing record is updated with the information being imported
- C. If a match is not found using the coalesce fields, the system does not create a Transform Map
- D. If a match is found using the coalesce fields, the system creates a new record
Answer: A
NEW QUESTION 130
On what part of the ServiceNow instance, would you find he option to impersonate User?
- A. Banner
- B. Application Navigator
- C. Content Frame
- D. Module
Answer: A
NEW QUESTION 131
Where in Flow Designer can users access information about actions that are added to the flow?
- A. Flow Assistant
- B. Virtual Agent Help
- C. Local Action Help
- D. Help Panel
Answer: D
NEW QUESTION 132
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
- A. FULFILLMENT (Number)>RITM (Number)>TASK (Number)
- B. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
- C. REQ (Number)>RITM (Number)>TASK (Number)
- D. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 133
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
- A. Configuration Management Database (CMDB)
- B. Common Services Data Model (CSDM)
- C. Information Technology Service Management (ITSM)
- D. Information Technology Infrastructure Library (ITIL)
Answer: B
NEW QUESTION 134
What would NOT appear in the Application Navigator if "service" is typed into the filter field?
- A. Configuration > Business Services
- B. Self-Service > Knowledge
- C. Incident > Assigned to me
- D. Service Portal > Widgets
Answer: C
NEW QUESTION 135
Which technique is used to get information from a series of referenced fields from different tables?
- A. Dot-Walking
- B. Record-Hopping
- C. Sys_ID Pulling
- D. Table-Walking
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION 136
How would you distinguish between a Base Class table and a Parent Class table?
- A. Extended tables are always extended from Parent tables, Extended tables are usually extended from Base tables,
- B. Base Class tables always have tables extended from them, Parent tables do not have tables extended from them.
- C. Extended tables can be extended from Parent tables or Base tables, but they cannot be extended from both.
- D. Base Class table is not extended from another table. Parent class tables may be extended from another table.
Answer: D
NEW QUESTION 137
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
- A. A metric is used to measure and evaluate the effectiveness of IT service management processes
- B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
- C. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.
- D. A metric is a report gauge used on homepages to display real-time data
Answer: A
NEW QUESTION 138
The display sequence is controlled in a Service Catalog Item using which of the following?
- A. The Order field in the Variable form
- B. The Sequence field in the Catalog Item form
- C. The Choice field in the Variable form
- D. The Default Value field in the Catalog Item form
Answer: A
NEW QUESTION 139
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
- A. Recommend they use Chrome, instead of Explorer.
- B. Have them correct the time zone on their computer.
- C. Have them clear their cache.
- D. Use the system properties to correct the instance's time zone.
- E. Have them use the gear icon to set the employee's time zone.
Answer: B
NEW QUESTION 140
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