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NEW QUESTION 74
The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?
- A. Add the stakeholder's concerns to a "parking lot" for further discussion.
- B. Shift the conversation from onboarding to the stakeholder's concerns.
- C. Ask the stakeholder to focus on the onboarding process.
Answer: A
NEW QUESTION 75
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?
- A. Replace the specific feature with a goal.
- B. Change the user story to the sales manager persona.
- C. Add a quantifiable reason why the feature is needed.
Answer: A
NEW QUESTION 76
Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account to the Account page layout for the project is missing. The client is eager to begin its UAT.
What should the BA do to address the issue?
- A. Make the page layout change directly in UAT so the client can begin testing.
- B. Ask the project manager to reschedule UAT until after the defect is resolved
- C. Log a defect for the page layout change and discuss it with the DevOps team.
Answer: C
NEW QUESTION 77
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?
- A. Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.
- B. Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.
- C. Ask questions and document the answers, make suggestions based on previous project success, and provide a meeting agenda period to each session>
Answer: C
NEW QUESTION 78
At Cloud Kicks (CK), the marketing director's management style is results-driven. CK uses scrum methodology when developing improvements to its Salesforce org. The director requests urgent enhancements in the middle of a sprint that require changes by the development team, The director believes their needs are of the highest importance.
What should the business analyst do when disruptions to the project occur?
- A. Focus on the agreed upon deliverables instead of the new requests to prevent overallocation of resources.
- B. Ask the project manager for an additional resource to implement the new requests.
- C. Interpret the requests as guidelines to be used when determining priorities for the upcoming release.
Answer: A
NEW QUESTION 79
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
- A. Create a data dictionary, write end user documentation, and review test scripts.
- B. Complete testing, build training materials, and elicit requirements for the next iteration.
- C. Gather business requirements;, create process maps, and write user stories.
Answer: C
NEW QUESTION 80
Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: ''As a sales rep, I want to be able to find containers dose to my customer so I can tell them which products they can receive quickly- Which acceptance criteria is most appropriate for this story?
- A. Sales rep can see the inventory closest to a customer
- B. As a sales rep, I see the Inventory closest to a customer.
- C. Sales rep can see the inventory closest to a customer with a quick action.
Answer: A
NEW QUESTION 81
The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment.
The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?
- A. Key parts of a process can be easily identified by using different shapes.
- B. Complex processes can be documented with 20 or more activity boxes.
- C. A single activity box can answer Who, What, When, Why, and How.
Answer: C
NEW QUESTION 82
Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?" Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?
- A. Process maps
- B. Acceptance criteria
- C. User stories
Answer: B
NEW QUESTION 83
Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts.
What is another important item the BA should look for in the UAT plan?
- A. Process maps
- B. Estimated cost
- C. Timelines
Answer: C
NEW QUESTION 84
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?
- A. As a <xyz>, I want <xyz>, so that <xyz>
- B. I want <xyz>, as a <xyz>, so that <xyz>
- C. I want <xyz>, so that <xyz>, for a <xyz>
Answer: A
NEW QUESTION 85
At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?
- A. Epics
- B. User stories
- C. Requirements
Answer: B
NEW QUESTION 86
The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?
- A. Valuable
- B. Small
- C. Negotiable
Answer: B
NEW QUESTION 87
The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?
- A. Tracks changes on a daily basis and provides a history of changes
- B. Tracks changes for the testing team and provides access to user stories
- C. Tracks changes in real time and provides a single source of truth
Answer: A
NEW QUESTION 88
Is the following an Agile Principle: "Stick to a plan generated in the early stages of the process."
- A. Yes
- B. No
Answer: B
NEW QUESTION 89
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?
- A. Observation and interviewing
- B. focus groups and workshops
- C. Brainstorming and prototyping
Answer: B
NEW QUESTION 90
The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?
- A. The project
- B. The Enterprise
- C. The Sponsor
Answer: A
NEW QUESTION 91
Of the following Locale Settings, select which one CANNOT be selected when creating a new user.
- A. Locale
- B. Time Zone
- C. Working Hours
- D. Language
Answer: C
NEW QUESTION 92
A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers." Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?
- A. As a finance user, I want an Assembly Time field on the container cost record so I can accurately report on container profitability.
- B. As a finance user I want a Timesheet object implemented so I can accurately report on container profitability.
- C. As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.
Answer: C
NEW QUESTION 93
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?
- A. Test
- B. Plan
- C. Build
Answer: B
NEW QUESTION 94
The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?
- A. Iterative development
- B. Sprint retrospective
- C. Definition of done
Answer: C
NEW QUESTION 95
Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.
- A. 2 FA
- B. Email Proof
- C. Single Sign-On
- D. Login Link
Answer: D
NEW QUESTION 96
Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.
What is the first step the BA should take to help resolve the issue?
- A. Confirm steps to reproduce the issue.
- B. Create a test plan for each web browser.
- C. Update page layouts in production.
Answer: A
NEW QUESTION 97
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