Latest [Oct 26, 2023] 100% Passing Guarantee - Brilliant FSL-201 Exam Questions PDF
FSL-201 Certification – Valid Exam Dumps Questions Study Guide! (Updated 165 Questions)
The FSL-201 certification exam consists of 60 multiple-choice questions and is timed for 105 minutes. Candidates must achieve a passing score of 65% or higher to earn the certification. FSL-201 exam is available in English and costs $200 USD per attempt. Candidates can take the exam online or at a testing center.
NEW QUESTION # 25
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?
- A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
- B. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
- C. Create one Service Appointment and schedule it to two different Resources.
- D. Create two Service Appointments and schedule them to the same Resource.
Answer: A
NEW QUESTION # 26
Northern Trail Outfitters wants to connect relational data Into their Journey without overloading the entry data.
How should they connect the data?
- A. Contact Configuration
- B. Entry Source Data Extension
- C. Data Designer
- D. Data Relationships
Answer: C
NEW QUESTION # 27
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?
- A. visual force page
- B. page layouts
- C. mini page layouts
- D. field sets
Answer: D
Explanation:
This option should be recommended to control the technicians' view of work orders and appointments in the field service lightning mobile app, as it allows customizing which fields are displayed on different screens of the app. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_field_sets.htm&type=5
NEW QUESTION # 28
An Integration Developer is developing an HR synchronization app for a client. The app synchronizes Salesforce record data changes with an HR system that's external to Salesforce.
What should the integration architect recommend to ensure notifications are stored for up to three days if data replication fails?
- A. Callouts
- B. Change Data Capture
- C. Platform Events
- D. Generic Events
Answer: B
Explanation:
https://trailhead.salesforce.com/en/content/learn/modules/change-data-capture/understand-change-data-capture
NEW QUESTION # 29
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers
- A. Associate work type called site to maintenance plan
- B. Auto generate work order with a 14 days generation horizon
- C. Associate a required skill call site visits to maintain plans
- D. Auto generate work order with 14-day generation time frame
Answer: A,B
NEW QUESTION # 30
Universal Containers (UC) is a leading provider of management training globally, UC embarked on a Salesforce transformation journey to allow students to register for courses in the Salesforce community. UC has a learning system that masters all courses and student registration.
UC requested a near real-time feed of student registration from Salesforce to the learning system. The integration architect recommends using Salesforce event.
Which API should be used for the Salesforce platform event solution?
- A. Tooling API
- B. O REST AP
- C. SOAP API
- D. Streaming API
Answer: D
NEW QUESTION # 31
Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?
- A. Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.
- B. Implement a Macro to generate Service Appointments on the existing Work Order.
- C. Implement a Quick Action to create a new Service Appointment on the existing Work Order.
- D. Implement a Custom Button to Create a Service Appointment on the existing Work Order.
Answer: C
NEW QUESTION # 32
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
- A. 25 contractors
100 contractors - B. 100 contractors
100 contractors - C. 25 contractors
75 contractors
25 contractors
Answer: A
NEW QUESTION # 33
To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse?
Choose ? answers
- A. Product Transfer
- B. Return Order
- C. Work Order
- D. Product Receipt
Answer: B,D
NEW QUESTION # 34
A large enterprise customer has decided to implement Salesforce as their CRM. The current system landscape includes the following:
1. An Enterprise Resource Planning (ERP) solution that is responsible for Customer Invoicing and Order fulfillment.
2. A Marketing solution they use for email campaigns.
The enterprise customer needs their sales and service associates to use Salesforce to view and log their interactions with customers and prospects in Salesforce.
Which system should be the System of record for their customers and prospects?
- A. New Custom Database for Customers and Prospects.
- B. Salesforce with relevant Marketing and ERP information.
- C. Marketing with all customer data from Salesforce and ERP.
- D. ERP with all prospect data from Marketing and Salesforce.
Answer: B
Explanation:
https://www.workfront.com/blog/systems-of-record
NEW QUESTION # 35
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 2 as an excluded Resource.
- B. Assign Contractor 1 and 2 different capacities for repair work.
- C. Assign Contractor 1 as a Preferred Resource.
- D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
Answer: C
NEW QUESTION # 36
Northern Trail Outfitters is seeking to improve the performance and security of outbound integrations from Salesforce to on-premise servers.
What should the Architect consider before recommending a solution?
- A. A Default gateway restrictions
- B. Shield Platform Encryption Limitations
- C. External gateway products in use
- D. Considerations for using Deterministic Encryption
Answer: C
NEW QUESTION # 37
Universal Containers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?
- A. Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
- B. Use Work Types to assign associated Articles to Work Orders.
- C. Create a custom mobile app that syncs articles based on Service Appointment assignments
- D. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
Answer: A
Explanation:
Articles are records that contain information or instructions about products, services, or processes[168]. Work Orders are records that track customer requests for service such as repairs or maintenance[169]. Writing a workflow that associates Articles to Work Orders based on a picklist on the Work Order would allow Universal Containers to ensure its Technicians can access Knowledge Articles offline by creating a workflow rule that triggers when a picklist value on the work order is selected and adds the relevant articles to the work order related list[170]. Using Work Types to assign associated Articles to Work Orders would not work because Work Types are records that define the standard tasks and duration for a specific type of work and do not have a direct relationship with articles[171]. Using the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app would not work because deep linking is a feature that allows launching one app from another app and does not affect offline access[172]. Creating a custom mobile app that syncs articles based on Service Appointment assignments would not work because it would require additional development and maintenance and would not leverage the existing Salesforce Field Service mobile app features[173]. Reference: https://help.salesforce.com/s/articleView?id=sf.knowledge_article_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders_knowledge_articles.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_mobile_deep_linking.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_mobile_overview.htm&type=5
NEW QUESTION # 38
Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose 2 answers
- A. Create a new Service Appointment on the original Work Order.
- B. Reschedule the Work Order for the new date.
- C. Reschedule the Service Appointment for the new date.
- D. Create a new Work Order and Service Appointment.
Answer: C,D
NEW QUESTION # 39
a customer makes one appointment for the sales department, and another
appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers
- A. A dependency has been created between the two appointment and the start time are the same.
- B. The complex work visual force page is added to the service appointments page layout.
- C. The dependency type is set to start after finish and day on the service appointment in the dependency.
- D. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
- E. The same resource and same day fields appear on the service appointments page layout.
Answer: B,C,D
NEW QUESTION # 40
A developer has been tasked by the integration architect to build a solution based on the Streaming API. The developer has done some research and has found there are different implementations of the events in Salesforce (Push Topic Events, Change Data Capture, Generic Streaming, Platform Events), but is unsure of to proceed with the implementation.The developer asks the system architect for some guidance.
What should the architect consider when making the recommendation?
- A. Change Data Capture can be published from Apex.
- B. Apex triggers can subscribe to Generic Events.
- C. Push Topic Event can define a custom payload.
- D. Change Data Capture does not have record access support.
Answer: D
NEW QUESTION # 41
Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be configured to track the total time spent on each step?
- A. Relate the Time Sheet to the Service Appointment.
- B. Relate the Time Sheet Entries to the Work Order Line Item.
- C. Relate the Time Sheet to the Work Order Line Item.
- D. Relate the Time Sheet Entries to the Service Appointment.
Answer: B
NEW QUESTION # 42
Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?
- A. Create a new Work Order and relate it to the Customer.
- B. Create new Work Order Line Items under the initial Work Order.
- C. Create a new Work Order and relate it to the previous Work Order.
- D. Update a field called "Repeat Call" on the initial Work Order.
Answer: C
NEW QUESTION # 43
Northern Trail Outfitters wants to use Salesforce as a front end for creating accounts using the lead-to-opportunity process.
1. An order is created in Salesforce when the opportunity is closed and won, but the back-end ERP system is the data master for order,
2. Customer wants to be able to see within Salesforce all the stages of order processing like Order Created, Order Shipped, Order Paid that are within the retention window.
Which two message durability considerations should an Integration Architect make when designing a solution to meet these business requirements?
Choose 2 answers
- A. When subscribing to Salesforce Event bus, ReplaylD is used with a value of -2 to be able to see old and new events.
- B. When subscribing to Salesforce Event bus, ReplaylD is used with a value of -1 to be able to see new events.
- C. High-volume event messages are stored for 72 hours (three days).
- D. High-volume event messages are stored for 24 hours (one day).
Answer: A,C
Explanation:
https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/using_streaming_api_durability.htm
NEW QUESTION # 44
To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers
- A. Work Order
- B. Product Receipt
- C. Return Order
c. Product Transfer
Answer: B,C
Explanation:
The technician would use a Return Order to create a return for the unused circuit board. The Return Order would specify the quantity of the product being returned, the reason for the return, and the shipping address. The technician would then use a Product Receipt to record the receipt of the returned product. The Product Receipt would specify the quantity of the product received, the condition of the product, and the location of the product.
The other two options are incorrect because they are not used to return products. A Work Order is used to track the work that needs to be done on a product or service. A Product Transfer is used to move products from one location to another.
NEW QUESTION # 45
A customer is creating a re-engagement campaign. The campaign only targets subscribers who have had emails fall at send time due to held status within the last 60 days. The goal Is to send an SMS to the subscribers asking them if they want to update their email address.
What should a consultant recommend to meet the criteria?
- A. Use Data Extension Extract and Import activities from Automation Studio to Inject the subscriber Into a CloudPage used as an Entry Source by Journey Builder.
- B. Use SQL Query and File Transfer activities from Automation Studio to inject the subscribers Into an API Event used as an Entry Source by Journey Builder.
- C. Use SQL Query and Import activities from Automation Studio to inject the subscribers into a data extension used as an Entry Source by Journey Builder.
- D. Use Tracking Extract, File Transfer, and Import activities from Automation Studio to inject the subscribers into a data extension used as an Entry Source by Journey Builder.
Answer: D
NEW QUESTION # 46
Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
- A. Service Appointments and Service Appointment Line Items
- B. Work Orders with Service Appointments
- C. Work Orders with Work Order Line Items
- D. Work Orders with Products Consumed
Answer: C
Explanation:
This option allows recording the required work for each component separately, and tracking the status and progress of each Work Order Line Item. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 47
how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
- A. Color code using Gantt palettes.
- B. Add the relevant field to the field set.
- C. Use map report layers.
- D. Create a Gantt action to highlight.
Answer: A
NEW QUESTION # 48
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?
- A. Mini-Page Layouts
- B. Field Sets
- C. Visualforce Pages
- D. Page Layouts
Answer: D
NEW QUESTION # 49
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The FSL-201 certification exam is a valuable credential for professionals who want to demonstrate their expertise in implementing field service solutions using Salesforce FSL. By passing the exam, you can enhance your career prospects and gain recognition as a skilled and knowledgeable FSL implementation specialist.
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FSL-201 Dumps 2023 - New Salesforce FSL-201 Exam Questions: https://drive.google.com/open?id=153Q6Y7fRj3eWVdpE3isHGzmUHo5fRCQz
