Sep 15, 2023 Updated 500-442 Dumps Questions For Cisco Exam
Best Value Available Preparation Guide for 500-442 Exam
NEW QUESTION # 19
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
- A. TCP/IP connections through the network
- B. reporting
- C. caller defines the reason for the call from several menu options
- D. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
- E. heartbeat mechanism between Contact Center components
Answer: B,C
NEW QUESTION # 20
What are two parts of a Single Sign-on message flow? {Choose two.)
- A. IdS provides a login page for authenticating the user
- B. Browser issues PUT of the Finesse desktop with an access token
- C. IdS detects the user has an invalid access token
- D. IdP provides a login page for authenticating the user
- E. IdS detects the user has a valid access token
Answer: A,D
NEW QUESTION # 21
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- A. ICM sends an Agent Label, which prompts a command to CVP.
- B. ICM responds to the Route Request by running an Administrative Script.
- C. ICM responds to the Route Request by running a Routing Script.
- D. ICM sends a VRU Label, which prompts a command to CVP
Answer: B
NEW QUESTION # 22
Which two steps are required to configure RONAfor CCE? (Choose two.)
- A. CCE Web Admin
- B. Skill target configuration
- C. Survivability
- D. Scripting logic
- E. Auto-answer
Answer: A,B
NEW QUESTION # 23
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Accept Mode
- B. Preview Mode
- C. Progression Mode
- D. Direct Predictive Mode
- E. Predictive Mode
Answer: B,D
NEW QUESTION # 24
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?
- A. Wrap-up on Outgoing, set to Required
- B. Wrap-up on Incoming, set to Required
- C. Enable "Require Logout Reason"
- D. Enable "Require Idle Reason"
Answer: C
NEW QUESTION # 25
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. Call Routing Reports
- B. Real-time Report
- C. TCP/IP disconnect reports
- D. Historical Report
- E. Administration Audit Report
Answer: D,E
NEW QUESTION # 26
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)
- A. Cisco Data Browser
- B. Cisco Virtual Voice Browser
- C. Cisco Unified Communication Manager Server
- D. Cisco Administration Serverand Historical Data Server
- E. Cisco Customer Voice PortalReporting Server
Answer: C,E
NEW QUESTION # 27
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- A. Active Directory
- B. Domain Manager
- C. CCE Admin page
- D. Configuration Manager
Answer: C
NEW QUESTION # 28
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A. Finesse
- B. CVP
- C. DCCMP
- D. PG
- E. Rogger
Answer: B,D
NEW QUESTION # 29
In Finesse, how are different gadgets enabled for specific team members?
- A. Ask the supervisor to add the gadget to the agents desktop.
- B. Only the same type and configuration of gadgets are supported for all users.
- C. Ask an administrator to configure the team with a custom layout.
- D. Ask the agent to add the gadget to his desktop after launching Finesse.
Answer: D
NEW QUESTION # 30
How can the Extension Mobility feature be described?
- A. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- B. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- C. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
Answer: D
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html
NEW QUESTION # 31
How can the Extension Mobility feature be described?
- A. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- B. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- C. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
Answer: D
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0
NEW QUESTION # 32
Which two steps are required to configure a Supervisor? (Choose two.)
- A. make sure the Supervisor has an Active Directory Account
- B. assign the Supervisor to a Precision Queue
- C. assign the Supervisor to a Skill Group and Precision Queue
- D. assign the Supervisor to only one Team
- E. ensure that "Is Supervisor" is checked
Answer: D,E
NEW QUESTION # 33
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?
- A. Active Directory
- B. Domain Manager
- C. CCE Admin page
- D. Configuration Manager
Answer: C
NEW QUESTION # 34
Where should the RONA setting be positioned the highest?
- A. on CVP OPS console
- B. on the phone in CUCM
- C. on the script in UCCE
- D. on the desk setting on UCCE
Answer: A
NEW QUESTION # 35
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Quick Edit
- B. Edit
- C. Browse
- D. Monitor
Answer: A
NEW QUESTION # 36
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Cisco 500-442 certification exam is designed for IT professionals who want to validate their knowledge and skills in administering Cisco Contact Center Enterprise. Administering Cisco Contact Center Enterprise certification is highly regarded in the IT industry and is an excellent way to demonstrate your expertise in this area. Passing 500-442 exam will allow you to become a certified Cisco Contact Center Enterprise Administrator.
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