Ultimate Guide to Prepare ITILFND_V4 Certification Exam for EXIN ITIL in 2021
Use Real ITILFND_V4 Dumps - EXIN Correct Answers updated on 2021
NEW QUESTION 41
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
- A. Feedback should only be taken into account when one iteration fails to meet its objective
- B. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
- C. Each iteration should be continually re-evaluated based on feedback
- D. Each iteration should be designed before starting the initiative and implemented without feedback
Answer: C
NEW QUESTION 42
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
- A. Feedback should only be taken into account when one iteration fails to meet its objective
- B. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
- C. Each iteration should be continually re-evaluated based on feedback
- D. Each iteration should be designed before starting the initiative and implemented without feedback
Answer: C
Explanation:
Explanation
NEW QUESTION 43
Which statement about a `continual improvement register' is CORRECT?
- A. It should be re-prioritized as ideas are documented
- B. It should be managed at the senior level of the organization
- C. There should only be one for the whole organization
- D. It should be used to capture user demand
Answer: A
NEW QUESTION 44
What must a service level agreement (SLA) define?
- A. Legally binding contractual responsibilities of just the IT service provider
- B. Legally binding contractual responsibilities or both parties
- C. Key service targets and responsibilities of both the IT service provider and customer
- D. Key service targets and responsibilities of just the IT service provider
Answer: D
NEW QUESTION 45
What is defined as a cause, or potential cause, of one or more incidents?
- A. Problem
- B. Known error
- C. Event
- D. Change
Answer: A
NEW QUESTION 46
What do customers NOT have ownership of when receiving value from services?
- A. Specific risks and impacts
- B. Specific costs and outcomes
- C. Specific costs and risks
- D. Specific outcomes and impacts
Answer: A
NEW QUESTION 47
What are the MOST important skills required by service desk staff?
- A. Supplier management skills
- B. Technical skills
- C. Problem resolution skills
- D. Incident analysis skills
Answer: D
NEW QUESTION 48
A major incident has been closed, but there is a risk that it might happen again.
How should this be logged and managed?
- A. As a change request
- B. As a service request
- C. As a problem
- D. As an event
Answer: C
NEW QUESTION 49
What is typically needed to assign complex incidents to support groups?
- A. The incident category
- B. The incident priority
- C. A change schedule
- D. A self-help tool
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION 50
Which describes a set of defined steps for implementing improvements?
- A. The `engage' value chain activity
- B. The `continual improvement model'
- C. The `continual improvement register'
- D. The `improve' value chain activity
Answer: B
NEW QUESTION 51
What is warranty?
- A. The amount of money spent on a specific activity or resource
- B. Assurance that a product or service will meet agreed requirements
- C. The functionality offered by a product or service to meet a particular need
- D. The perceived benefits, usefulness and importance of something
Answer: B
NEW QUESTION 52
Which is NOT a sub-process of capacity management?
- A. Component capacity management
- B. People capacity management
- C. Business capacity management
- D. Service capacity management
Answer: B
NEW QUESTION 53
What does the `C' in `RACI' refer to?
- A. Consult
- B. Configure
- C. Communicate
- D. Customer
Answer: A
NEW QUESTION 54
When planning `continual improvement', which approach for assessing the current state of a service is CORRECT?
- A. An organization should always use a single technique to ensure metrics are consistent
- B. An organization should always use an approach that combines Lean, Agile and DevOps methodologies
- C. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
- D. An organization should always develop competencies in methodologies and techniques that will meet their needs
Answer: D
NEW QUESTION 55
Which guiding principle recommends standardizing and streamlining manual tasks?
- A. Optimize and automate
- B. Collaborate and promote visibility
- C. Think and work holistically
- D. Focus on value
Answer: A
NEW QUESTION 56
Which statement about service desks is CORRECT?
- A. The service desk should rely on self-service portals instead of escalation to support teams
- B. The service desk should work in close collaboration with support and development teams
- C. The service desk should escalate all technical issues to support and development teams
- D. The service desk should remain isolated from technical support teams
Answer: B
NEW QUESTION 57
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