Nortel 920-146 : Nncss-symposium call center server 5.0

920-146 real exams

Exam Code: 920-146

Exam Name: Nncss-symposium call center server 5.0

Updated: Jul 29, 2026

Q & A: 67 Questions and Answers

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Nortel 920-146 Exam Syllabus Topics:

SectionObjectives
Topic 1: Call Center Administration- Operational administration
  • 1. Queue and routing administration
  • 2. Skillset configuration
  • 3. Agent management
Topic 2: Call Processing and Routing- Call handling
  • 1. Skills-based routing
  • 2. Call treatment and priority management
  • 3. Resource acquisition and control
Topic 3: Reporting and Performance Monitoring- Reporting features
  • 1. Historical reports
  • 2. Performance statistics and analysis
  • 3. Real-time displays
Topic 4: Installation and Configuration- Deployment procedures
  • 1. Database and network configuration
  • 2. Hardware and software installation
  • 3. Initial system configuration
Topic 5: Maintenance and Troubleshooting- Support operations
  • 1. Backup and recovery
  • 2. System diagnostics
  • 3. Fault isolation and troubleshooting
Topic 6: Integration and Networking- Enterprise integration
  • 1. Integration with Communication Server platforms
  • 2. Third-party application integration
  • 3. ELAN and network connectivity
Topic 7: Symposium Call Center Server Architecture- Platform fundamentals
  • 1. Server components
  • 2. Communication with PBX and network elements
  • 3. System architecture

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