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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A permitting agency needs to assign inspection work to inspectors with the appropriate certifications. If no qualified inspector is available within the assigned service territory, supervisors should be able to identify the scheduling conflict immediately. Which Salesforce capability best supports this scenario?

A) Salesforce Reports without scheduling configuration
B) Queue-based assignment only
C) Field Service scheduling with skills and service territories
D) OmniScript conditional visibility

2. A state licensing agency wants applicants to complete a business license application online.
Applicants should be able to save their progress, return later using the same authenticated account, and submit only after all mandatory sections are completed. Which Public Sector Solutions capability best supports this requirement?

A) Care Plans
B) Action Plans
C) OmniScript integrated with Application Management
D) Assessment Indicator Definitions

3. A customer wants to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building.
The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

A) OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
B) OmniStudio for capturing answers, along with Einstein AI to evaluate & recommend a license type
C) Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
D) OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type

4. A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the "Visits" related list and click "New." The users also have to manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?

A) Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.
B) Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.
C) Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.
D) Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.

5. A state environmental agency processes permit applications that require approvals from three departments. If any department rejects the application, the remaining pending reviews should be canceled automatically, and the applicant should receive a notification. Which solution is the most appropriate?

A) Scheduled Apex running every evening
B) Validation Rules on the Application object
C) Record-Triggered Flow that updates related review records and sends a notification
D) Assignment Rules

Solutions: