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HP Selling HP PPS ServiceOne Services Sample Questions:
1. Which HP PPS Services value propositions allow customers to concentrate on business activities rather than IT issues? (Select three.)
A) Protection
B) Simplification
C) Security
D) Cost savings
E) Trusted vendor
2. When is the best time to offer HP Contractual Services?
A) At the time of the new hardware purchase
B) 10 days after the expiration of the HP base warranty
C) Upon renewal of the existing services agreement
D) Anytime during the hardware lifecycle
3. When do HP Care Pack Services need to be registered?
A) within 90 days after the purchase of the hardware
B) within 30 days after the expiration of the warranty
C) within 10 days after the purchase of the care pack
D) within 10 days after the purchase of the hardware
4. A customer has set aside a budget to cover replacement and maintenance of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources to cover PPS Services. The contract would include the following provisions:
1.Standard delivery requirements
2.Multi-vendor repair services
3.Multi-year contract
4.Quarterly payment
Which offer best matches this customer's needs?
A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Accidental Damage Protection
D) HP Custom Contractual Services
5. Which service is part of data and hardware protection?
A) Onsite repair
B) Defective media retention
C) Printer installation
D) Maintenance kit
Solutions:
| Question # 1 Answer: A,B,D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |






