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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

HP Travel Risk Care Pack Service provides which benefit to the end-user?

A. An HP technician onsite next business day
B. Availability in over 150 countries
C. 24 hour coverage, including holidays
D. Accidental Damage Protection

Question 2

Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A. Wider page array
B. Market recognition
C. Wider geographic coverage
D. Extended business hours

Question 3

Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A. HP Defective Media Retention
B. HP Maintenance Kit replacement
C. HP Post Warranty Care Pack
D. HP Contractual Services
E. HP Refresh Services

Question 4

What is true about HP Standard Contractual Services?

A. HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
B. Each HP Standard Contractual Services agreement is linked to one hardware serial number.
C. HP standard Contractual Services can provide special customer delivery requirements, such as project
management.
D. The HP Standard Contractual Services are annual services for multiple products on one agreement.

Question 5

What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A. 44%
B. 34%
C. 14%
D. 24%

Solutions: