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Salesforce Certified Slack Consultant Sample Questions:

1. Your client is trying to increase Slack adoption across their grid. Their current setting for private channel creation is set to Workspace Admins and Owners only. They would like to make this available for everyone except guests.
Where can this change be made?

A) Members can adjust channel management settings in individual workspaces where the Slack adoption was low.
B) Adjust channel management settings by going to org settings, organization policies, then select permissions and update channel management policy for private channels.
C) Adjust channel management settings in org settings, channel management to make sure all workspaces get the same settings.
D) Adjust channel management settings in workspace settings and channel management for individual workspaces where the Slack adoption was low.

2. You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?

A) An ice-breaker asking participants what kind of music they play at their desk.
B) A huddle about the participants' favorite remote work tips.
C) A multiple-choice knowledge check question about the benefits of threads.
D) A poll asking participants if they prefer Slack, Teams or email.

3. Your client is launching their Slack instance on Monday, March 1st and you have decided to offer three Slack User Essentials live training sessions to support their end users. The company is headquartered in San Francisco, and has additional offices in New York and in London.
How should you propose scheduling the three sessions to ensure you can deliver a tailored training experience in Slack?

A) Host one session for San Francisco users prior to March 1st and the other two sessions after March 1st.
B) Host weekly sessions on Mondays at 9am ET, starting on March 1st, ending on March 15th.
C) Host three sessions at various times of the week prior to the March 1st launch.
D) Host three sessions to accommodate various time zones throughout the week of March 1st.

4. You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A) Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
B) Create a Sales and Marketing workspace for employees to collaborate on projects together.
C) Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
D) Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.

5. You are enabling your client on best practices for a Slack rollout communication plan.
Which set of components should you highlight to your client?

A) Target audience, channel setup recommendations and delivery method
B) Objective, channel setup recommendations and delivery method
C) Target audience, objective and delivery method
D) Objective, channel setup recommendations and target audience

Solutions: