ServiceNow CIS-HR Dumps - The Sure Way To Pass Exam
CIS-HR Exam Questions (Updated 2026) 100% Real Question Answers
ServiceNow CIS-HR exam is designed for professionals who wish to demonstrate their expertise in implementing and configuring the Human Resources module of the ServiceNow platform. Certified Implementation Specialist-Human Resources certification is intended for individuals who possess hands-on experience in HR service delivery, HR case management, HR service management, and HR reporting and analytics. CIS-HR exam tests the candidate's knowledge of HR service delivery, HR case management, HR service management, HR reporting and analytics, and HR administration.
NEW QUESTION # 62
What do Client Roles define?
- A. Named roles (eg VP of Operations, SVP Sales) for a customer's clients.
- B. Access for new hires, employees, alumni, contingent, and contract workers.
- C. Groups for the customer ' s clients.
- D. Roles that come into force if user uses a browser client.
Answer: B
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/concept/c_ClientRoles.html
NEW QUESTION # 63
How can fields for a specific HR Service be displayed on the New Case Creation page?
- A. Using the Case Creation Service Configurations
- B. Using the HR Criteria module
- C. Using the Case Options field on the HR Service
- D. HR Service-specific fields cannot be added to the New Case Creation page
Answer: A
Explanation:
To optimize the agent experience during manual case entry, ServiceNow allows administrators to customize the visibility of fields using the Case Creation Service Configurations . This feature enables the system to dynamically show or hide specific fields on the New Case Creation page based on the selected HR Service.
For instance, if an agent selects a " Tuition Reimbursement " service, the configuration can trigger the display of " University Name " and " Amount " fields, which would not be relevant for a " Payroll Inquiry " . This ensures that agents collect all necessary data at the point of creation without cluttering the form with irrelevant fields, leading to faster processing times and higher data quality for specialized HR services within the various Centers of Excellence.
NEW QUESTION # 64
Which plugin allows agent tasking only within the HR department?
- A. Human Resources Scoped App: Integrations [com.sn_hr_integrations]
- B. Human Resources Scoped App: Employee Relations
- C. Human Resources Scoped App: Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent]
- D. Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]
Answer: B
Explanation:
The Human Resources Scoped App: Employee Relations plugin is specifically designed to handle the most sensitive HR cases, such as disciplinary actions or grievances, which require even stricter access controls than standard HR cases. This plugin ensures that agent tasking and case visibility are strictly limited to a subset of the HR department-typically an Employee Relations specialized team. While general HR agents might have access to standard Payroll or Benefits cases, the Employee Relations scope uses unique tables and security configurations to " wall off " these cases. This prevents even regular HR personnel from viewing confidential investigation details, thereby protecting the company from legal liability and ensuring the highest level of privacy for employees involved in sensitive workplace matters.
NEW QUESTION # 65
If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?
- A. HR Service and HR Template.
- B. HR Service.
- C. HR Service, HR Template, Record Producer, and Lifecycle event type.
- D. HR Service, HR Template, and Record Producer.
Answer: B
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/hr-service-delivery/hr-service-delivery-rns.html
NEW QUESTION # 66
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
- A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
- B. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
- C. You must create a custom ACL to allow the script includes to work.
- D. You must change Scope for the script includes to work.
Answer: B
Explanation:
Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087
NEW QUESTION # 67
When creating a PDF Document template, the Document revision field must be completed. How does the system determine which documents are available to be selected for this field?
- A. All Documents are visible
- B. You must be a member of the Owning Group for the Managed Document
- C. Your group memberships and the Document owner field on the Managed Document record
- D. You must have created the Managed Document record
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/PDFTemplate.html
NEW QUESTION # 68
Using the base HRSD configuration with no integrations, when the subject person electronically signs an HR document or PDF document, the signature is saved as what?
- A. a picture of the signature that is added to the document
- B. a digital key
- C. a digital certificate
- D. a digital signature
Answer: A
Explanation:
In the base ServiceNow HRSD configuration without external e-signature integrations (like DocuSign or Adobe Sign), the system uses a native electronic signature feature. When an employee or " subject person " completes a signature task on the Employee Center, they typically type their name or draw their signature in a designated field. The platform then captures this interaction and saves it as a picture of the signature that is added to the document . This image is then embedded directly into the generated PDF or text document to represent the sign-off. While this provides a visual confirmation of the agreement within the ServiceNow record, it is important to distinguish this from " digital certificates " or " digital keys, " which involve complex encryption methods used by third-party providers for legal non-repudiation in specific jurisdictions.
NEW QUESTION # 69
What does ServiceNow now call the HR application?
- A. HRDS - HR Deliver Service
- B. HRSM - HR Service Management
- C. HRMS - HR Management System
- D. HRSD - HR Service Delivery
Answer: D
NEW QUESTION # 70
Which scoped table is an extension of the Task table and allow only users with approved roles to access it?
- A. Knowledge Management Advanced Installer [com snc knowledge_advanced installer]
- B. Human Resources Scoped App integrations Icomsn_nr_integraiions]
- C. Project Portfolio Suite [com snc project_portfoio_suite]
- D. HR Core Case [sn_nr_core_case]
Answer: D
NEW QUESTION # 71
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- A. The Admin can no longer add members to HR groups.
- B. The Admin follows the same process as with any group membership change.
- C. The Admin must impersonate an HR Admin to add members to HR groups.
- D. The Admin must elevate their role to security_admin to add members to HR groups.
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html
NEW QUESTION # 72
If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?
- A. the activity must be manually closed by the HR professional
- B. the activity will be skipped
- C. the activity must be manually closed by the Subject person
- D. the Lifecycle Event will be canceled
Answer: B
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/task/configure-hr-lifecycle-event-activity.html
NEW QUESTION # 73
How does ServiceNow know which HR Template to use on an HR Case?
- A. The HR Template is referenced on the HR Service record.
- B. The HR Template is selected directly on the Catalog item.
- C. The HR Template is referenced on the record producer form.
- D. Each COE has a specific HR Template.
Answer: B
NEW QUESTION # 74
What do Client Roles define?
- A. Named roles (eg VP of Operations, SVP Sales) for a customer's clients.
- B. Access for new hires, employees, alumni, contingent, and contract workers.
- C. Roles that come into force if user uses a browser client.
- D. Groups for the customer's clients.
Answer: B
NEW QUESTION # 75
If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?
- A. Checklist
- B. Lifecycle Event type
- C. Fulfiller Instructions
- D. Record Producer
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-service.html
NEW QUESTION # 76
How many User Criteria Records may be applied to a single KB or KB Article?
- A. Only one
- B. Only three
- C. Only two
- D. Unlimited
Answer: C
NEW QUESTION # 77
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
- A. The roles were manually granted by a ServiceNow security user.
- B. The Admin will always have access to all HR tables and data.
- C. When the HR plugins are installed, the necessary HR roles are added to the Admin role.
- D. The roles were manually granted by an HR Admin.
Answer: C
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_article&sys_id=2a3c8b32dbdfd74054250b55ca961930
NEW QUESTION # 78
If an HR Service needs to be accessible to employees on the Employee Center, which field must be completed on the HR Service record?
- A. Taxonomy Topic
- B. Checklist
- C. Catalog Item
- D. Record Producer
Answer: C
Explanation:
Verified Answer: C. Catalog Item Very Short Explanation: A catalog item is a record producer that defines the required fields and how the item appears in the catalog to employees. To make an HR Service accessible to employees on the Employee Center, the catalog item field must be completed on the HR Service record 1 .
NEW QUESTION # 79
The ServiceNow SIM methodology is based around what generic methodologies?
- A. Prince
- B. Agile and Waterfall
- C. Scrum and XP
- D. Waterfall and Rapid Application Development (RAD)
Answer: C
Explanation:
Reference: https://community.servicenow.com/community?id=community_question and sys_id=1dc44be9dbd8dbc01dcaf3231f96198c
NEW QUESTION # 80
What role is required, at a minimum, to view confidential HR Profile data?
- A. HR Manager [sn_hr_core.manager]
- B. HR Basic [sn_hr_core.basic]
- C. HR Admin [sn_hr_core.admin]
- D. LE Admin [sn_hr_le.admin]
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileSecurity.html
NEW QUESTION # 81
Which feature of Lifecycle Events will revert an already completed activity such as the workplace setup?
- A. Rescind Activity Set
- B. Activity Container
- C. Rescind Hire
- D. Undo Activities
Answer: A
Explanation:
The Rescind Activity Set is a specialized feature within ServiceNow Lifecycle Events designed to handle scenarios where a process must be reversed after certain tasks have already been finalized. For example, if a new hire ' s start date is canceled after IT has already provisioned a laptop or Facilities has completed " workplace setup, " the Rescind Activity Set triggers a set of compensating tasks to undo those specific actions. Unlike a simple cancellation, which just stops future work, rescinding provides a structured workflow to " roll back " the state of the organization. This ensures that licenses are reclaimed, equipment is returned, and security access is revoked, maintaining operational integrity and resource management even when employee journeys are interrupted.
NEW QUESTION # 82
How many User Criteria Records may be applied to a single KB or KB Article?
- A. Only one
- B. Only three
- C. Only two
- D. Unlimited
Answer: C
Explanation:
Explanation/Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0550924
NEW QUESTION # 83
What method needs to be invoked from MatchingRuleProcessor class?
- A. processAndGelList
- B. processAndGetCandidates
- C. processAndGetUsers
- D. processAndGetArray
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/ customer-service-management/task/t_InvokeMatchingRuleAPI.html
NEW QUESTION # 84
Which base instance application delivers the results of current state metrics with leading indicators?
- A. Performance Analytics
- B. HR Integrations
- C. HR Reports
- D. Employee Center
Answer: A
Explanation:
Verified Answer: B. Performance Analytics Very Short Explanation: Performance Analytics is a base instance application that delivers the results of current state metrics with leading indicators. Performance Analytics enables users to visualize and track the progress of key performance indicators (KPIs) over time, and compare them to targets and benchmarks 1 . Performance Analytics can be used to monitor and improve the performance of HR services and processes 2 .
NEW QUESTION # 85
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?
- A. Add the Delegated Developer role to your User record
- B. Nothing would need to be done
- C. From the User dropdown in the banner, elevate your role to security_admin
- D. Manually add the security_admin role to your User record
Answer: A
NEW QUESTION # 86
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