[Apr-2024] Salesforce Sales-Cloud-Consultant Exam Practice Test Questions - DumpsReview
Updated Certification Exam Sales-Cloud-Consultant Dumps - Practice Test Questions
NEW QUESTION # 81
Universal Containers plans to migrate its existing knowledge base into Salesforce Knowledge. Which three statements must be considered? Choose 3 answers
- A. Once .csv import file is uploaded for all article types
- B. Attachments and .html files must be referenced in a corresponding .zip file
- C. Each article must be associated to an article type
- D. A separate .csv import file is uploaded for each article type
- E. A separate .csv import file is uploaded for each data category
Answer: B,C,D
NEW QUESTION # 82
Up to this point, two sales reps have had separate Accounts and Opportunities. Sales rep A wants to Include sales rep B in a few Opportunities on one Account.
Which two things will happen if Account Teams are enabled and used for this Account?
Choose 2 answers
- A. Rep A can let rep B view the Account but keep private Contacts.
- B. Rep A can let rep B edit all Opportunities on the Account.
- C. Rep A can let rep B view the Account but keep private Activities.
- D. Rep A can let rep B view one of the Opportunities on the Account.
Answer: A,B
NEW QUESTION # 83
The Cloud Kicks sales team can create leads for both business and individual customers. Person accounts have been enabled in its Salesforce org.
How can the consultant ensure that Leads are converted into either a business account or a person account where appropriate?
- A. Leave the Company field blank.
- B. Check the person account checkbox on the lead.
- C. Populate the Company field with "Person'',
- D. Create separate record types for business account leads and person account leads.
Answer: A
NEW QUESTION # 84
Which roll-up summary fields are supported between two Advanced Currency Management objects when enabling Advanced Currency Management?
- A. Opportunity line object to Opportunity object
- B. Opportunity line object to Product object in the default currency of the organization
- C. Campaign object to Opportunity object
- D. Opportunity object to Account in the default currency of the user's manager
Answer: A
Explanation:
Explanation
NEW QUESTION # 85
Universal Containers is looking to reduce the volume of calls into their Product Contact Center. Which three features should a Consultant recommend? Choose 3 answers
- A. Macros
- B. Public knowledge
- C. Communities
- D. Field service
- E. Chatter questions
Answer: B,C,E
NEW QUESTION # 86
A strong pipeline requires greater visibility. Which of the following example describes a need for greater visibility?
- A. Leads are tracked in separate systems, not accessible by all
- B. Leads are qualified but not routed to the right people
- C. As business matures, it becomes difficult to identify right prospects
- D. Campaigns are launched without communicating the follow-up plan
Answer: A
NEW QUESTION # 87
The sales director at Cloud Kicks wants to ensure, on the creation of Contacts for an existing Account, that the mailing address of a contact is the same as the shipping address of the parent Account based on the postal code.
Which solution should the Consultant suggest to meet this requirement?
- A. Create a Validation rule on the Person Account object to validate the MailingPostalCode of the contact with the ShippingPostalCode account.
- B. Create a Validation rule on the Contact object to validate the MailingPostalCode of the contact with the ShippingPostalCode of the account.
- C. Create a Validation rule on the Contact object to validate the ShippingPostalCode of the contact with the MailingPostalCode of the account.
- D. Create a Validation rule on the Account object to validate the MailingPostalCode of the contact with the ShippingPostalCode of the account.
Answer: B
NEW QUESTION # 88
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers
- A. Set up analytical snapshots to capture key case information and create historical trending reports
- B. Create reports to analyze call data in order to understand peak times and ensure adequate staffing
- C. Create case escalation rules to route high-priority cases directly to supervisors for resolution
- D. Set up a Salesforce Customer Community that will allow customers to create cases online
Answer: B,D
NEW QUESTION # 89
Universal Containers is deploying a formal sales methodology while implementing Salesforce. What should a consultant recommend to ensure the alignment of the sales methodology and Salesforce? Choose 3 answers
- A. Develop a data integration between Salesforce and the sales methodology db.
- B. Override Salesforce user interface with the sales methodology user interface.
- C. Consider available sales methodology AppExchange applications.
- D. Configure Salesforce standard and custom objects to support the sales methodology.
- E. Embed custom components within Salesforce to support the sales methodology.
Answer: C,D,E
NEW QUESTION # 90
During the Deploy phase at Cloud Kicks, users are finding it difficult to use a new system, which is adoption.
How should the consultant avoid this issue in the future?
- A. Conduct a Beta review during the Validate phase.
- B. Gain buy-in during the Analyze phase.
- C. Develop test scripts during the Plan phase.
- D. Design a solution during the Build phase.
Answer: A
NEW QUESTION # 91
Nothern Trail outfitters (NTO) consumer business has grown to more than 500,00 contacts. NTO stores all individual consumer contacts under a single account called 'Consumer'. Mass updates are no longer completed within the defined maintenance timeframe and an increased number of errors are being reported. Which two actions should be recommended to improve performance?
- A. Add an index to the account field on the contact object
- B. Remove the account assignment for all contacts
- C. Enable person accounts and migrate the contact data
- D. Ensure that no single account has more than 10,000 contacts
Answer: C,D
NEW QUESTION # 92
Northern Trail Outfitters wants a visual representation in the Salesforce Mobile App of each account's sales by month. What should be recommended ?
- A. Embed a chart on the account page ; no other customization is needed.
- B. Embed a chart on the account page and use custom link to filter by account
- C. Create a dashboard component and use a Chatter feed on the account in Salesforce.
- D. Create a Visualforce page with an embedded chart component for each account
Answer: A
NEW QUESTION # 93
Match this tip with its design consideration. "Use the client's language"
- A. Minimized redundant data entry
- B. Tab and field naming
- C. Workflow rules and approvals
- D. Record types and page layouts
- E. Search
- F. Reduced clicks
Answer: B
NEW QUESTION # 94
UC needs to have opportunity discounts approved by the senior management team. The appropriate approver is dynamically determined based on the requestor's region and the opportunity's account type. Which solution should be recommended to support these requirements?
- A. Use Apex to populate a user lookup field for the approval process based on an approval matrix.
- B. Create a workflow approval task as the first step in the approval process to assign the approver.
- C. Allow the requestor to select the appropriate approver prior to submitting the record for approval.
- D. Automatically populate the delegated approver based on the requestors region and opportunity account type.
Answer: A
NEW QUESTION # 95
UC requires that account plans be created for all accounts. The account plans have been set up as a custom
object with a lookup relationship. The sharing model is private for account plans. UC would like to assign the
same access to the account plan record as to the associated account. What solution should a consultant
recommend for these scenarios?
- A. Modify the account plans object to be in a master-detail relationship with accounts.
- B. Create a trigger on account plans that adds a manual share automatically to the account owner.
- C. Create sales team users with read access to the account plans object.
- D. Apply manual sharing to the account owner after each account plans record is created.
Answer: A
NEW QUESTION # 96
UC has three sales divisions: hardware, software, and consulting. The hardware and software divisions follow a ten-step sales process. The consulting division follows an eight-step sales process and does not use the prospecting or perception analysis stages during the sales cycle. What should a consultant recommend to support these requirements? Choose 3 answers
- A. Create separate page layouts
- B. Create separate stage fields .
- C. Create sales processes. .
- D. Define stage picklist values.
- E. Create record types.
Answer: C,D,E
NEW QUESTION # 97
Cloud Kicks wants to send a notification to sales reps when their opportunities remain open past the close date.
Which two solutions should the consultant recommend to meet the requirement?
Choose 2 answers
- A. Enable Einstein Opportunity Insights.
- B. Add sales reps to the Opportunity Team.
- C. Use Flow with a scheduled action and an email alert.
- D. Instruct sales reps to follow their opportunities.
Answer: A,C
NEW QUESTION # 98
What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2 answers
- A. Reports on these objects support multiple currencies: Accounts, Opportunity, Lead, case, and Opportunity product schedules.
- B. After enablement, primary currency display in the parenthesis and the secondary amount displays as usual.
- C. Once enabled, multiple currencies cannot be disabled.
- D. Changing the exchange rate automatically updates the converted amount on all records, except the closed Opportunities.
Answer: A,B
NEW QUESTION # 99
A large company is about to undertake its Initial Sales Cloud implementation. Different people will create features in multiple sandboxes. The consultant has recommended using change sets to move customizations to the full copy sandbox for testing and then move them to production for release Which two approaches should the consultant recommend to help migrate the customizations from the full copy sandbox to production?
Choose 2 answers
- A. Utilize change set tool dependency management
- B. Leverage cloud-based Git version control to deploy changes
- C. Use Salesforce Dx with visual studio to deploy changes.
- D. Track manual changes in a spreadsheet
Answer: B,C
NEW QUESTION # 100
Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the
quality of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?
- A. Create a group of super users that will evaluate and manage articles.
- B. Send out a monthly survey to customers requesting feedback.
- C. Install Knowledge Base Dashboards and Reports AppExchange package.
- D. Contact Salesforce to send a report on article efficacy.
Answer: C
NEW QUESTION # 101
Cloud Kicks has enabled Orders to track and manage customer requests for products. The sates team has requested a process to return or reduce the quantity of activated Orders.
Which two Salesforce features should a consultant recommend to meet this requirement Choose 2 answers
- A. Enable Negative Quantity for Order Products.
- B. Enable Orders without Price Books.
- C. Enable Zero Quantity Orders.
- D. Enable Reduction Orders.
Answer: D
NEW QUESTION # 102
Sales Management at Cloud Kicks has noticied that the Quote amount on Opportunities does not match the Opportunity amount. Which two actions should the Consultant recommend to resolve this issue? Choose 2 answers
- A. Build a formula field on Opportunity to roll up Total Value from the Quote Record.
- B. Add a global action to sync the Quote with the Opportunity.
- C. Add the Syncing checkbox to the Quotes related list.
- D. Build a Workflow rule to update the Opportunity Amount with a Grand Total Value on the Quote Record.
- E. Add a Sync button to the Page Layout.
Answer: C,E
NEW QUESTION # 103
Northern Trail Outfitters (NTO) is hiring additional sales representatives due to rapid sales growth. The NTO sales management team wants to develop more structure around sales territory.
Which two data points should be considered? (Choose two.)
- A. Attributes needed to segment and categorize customers
- B. Distance between customer headquarters and their sales representatives
- C. Number of currencies needed to support each sales territory
- D. Average number of customers managed by a sales representative
Answer: A,C
NEW QUESTION # 104
Which two process should be recommended to track the campaigns that influence won opportunities? Choose
2 answers
- A. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.
- B. Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date.
- C. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity.
- D. Automatically add child campaigns of the primary campaign source if the child campaigns have an end date that falls before the opportunity close date.
Answer: A,B
NEW QUESTION # 105
Universal Containers (UC) created a new mobile app that enables customers to place orders and track
fulfillment. UC wants to quickly embed customer service into the new mobile app. Which two features should
be added to meet this requirement? Choose 2 answers
- A. Field Service Lightning
- B. Salesforce Knowledgebase
- C. Chatter Groups
- D. Service Cloud SOS
Answer: A,D
NEW QUESTION # 106
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