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NEW QUESTION 28
CORRECT TEXT
What trigger actions are available to a developer if writing anApex triggeron the Chatter Feed Item object?
Answer:
Explanation:
1. Before undelete
2. Before delete
NEW QUESTION 29
Cloud Kicks manages its sales pipeline using Salesforce. When an opportunity moves to the closed/lost stage, the company wants to enforce that the expected revenue value be $0 in reports and dashboards.
Which solution should a consultant recommend to meet this requirement?
- A. Create a validation rule to verify the forecast probability for closed/lost opportunities is 0% and omit the forecast category for closed/lost.
- B. Define a Process Builder process to set the forecast category to omitted when the Opportunity stage Is closed/lost.
- C. Define an approval process to set the expected revenue field to $0 when the opportunity stage Is closed/lost.
- D. Ensure there Is a dependency between stage and forecast category picklists to enforce the closed value for closed/lost stages.
Answer: B
NEW QUESTION 30
CORRECT TEXT
If a customer indicates they're keen to build a strong pipeline whatkey elements of the lead generation and lead qualification processrequires consideration?
Answer:
Explanation:
How
you create trusted data through identifying the and determining the needs for leads Using validation rules to ensure data integrity on import Ensure the organization has a de-dup process in place Consider field level security, assignment and hidden fields rather than overdoing validation
NEW QUESTION 31
What does Salesforce usability mean?
- A. How satisfied Salesforce users are with the application
- B. How many users log on to Salesforce on a daily basis
- C. How easily can customers achieve their goals using Salesforce
- D. What is the ratio of Salesforce users to the amount of sales
Answer: C
NEW QUESTION 32
Sales managers at Cloud Kicks need to show reports and dashboards with Opportunity forecast by Product family with team quotas.
Which solution should a Consultant recommend?
- A. Create a joined report with closed Opportunities, forecasting items, and quotas.
- B. Create a custom report type with forecasting quotas and items.
- C. Configure an analytic snapshot to capture the Opportunity forecast and quotas.
- D. Configure quotas with a product report and add necessary fields.
Answer: B
NEW QUESTION 33
CORRECT TEXT
What is Salesforce to Salesforce?
Answer:
Explanation:
Salesforce
to Salesforce is a mechanism for connecting two separate orgs (same or different companies) and enabling the sharing of leads, opportunities, contact, task, product, case attachments or datastored in custom objects with partners that use Salesforce in real time.
NEW QUESTION 34
CORRECT TEXT
If you need to compare two values within one group and display unconnected points what type of chart would you use?
Answer:
Explanation:
A
Scatter chart.
NEW QUESTION 35
Universal Containers wants to manage their sales territories in Salesforce. What questions should be asked to determine if territory management is an appropriate solution? Choose 3 answers
- A. Is your sales organization set up as a matrix or a tree
- B. Are your lead assignments based on sales territories
- C. Are there specific rules for account and opportunity access
- D. Does account sharing depend more on account traits than on ownership
- E. Are commissions calculated by the number of territories to which a representative belongs
Answer: C,D,E
NEW QUESTION 36
Universal Containers has a single contact center that handles all service requests including chat, Cases, and web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received.
How would a Consultant address this requirement?
- A. Configure Case Assignment Rules
- B. Configure Omni-Channel with Most Available Routing
- C. Configure Omni-Channel with Least Active Routing
- D. Configure Live Agent Skills-based Routing
Answer: B
NEW QUESTION 37
A Regional Sales Manager's (RSM) direct reports are frequently added as sales team members for other sales representatives' opportunities. Which report view filter should be applied to a pipeline report to display all of the opportunities for which the RSM's direct reports are involved?
- A. My team-selling opportunities
- B. My team-selling and my opportunities
- C. My team's opportunities
- D. My team's team-selling and their opportunities
Answer: D
NEW QUESTION 38
What is Salesforce to Salesforce?
Answer:
Explanation:
Salesforce to Salesforce is a mechanism for connecting two separate orgs (same or different companies) and enabling the sharing of leads, opportunities, contact, task, product, case attachments or data stored in custom objects with partners that use Salesforce in real time.
NEW QUESTION 39
How should a Consultant provide Suggested Article functionality to Lightning Service Console users?
- A. Add the Knowledge tab to the Console app.
- B. Create email templates with Knowledge Articles attached.
- C. Add the Knowledge Component to the Service Console.
- D. Add the Suggested Article widget to the Case page layout.
Answer: C
NEW QUESTION 40
The sales representatives at Universal containers use various email applications and often receive important
customer emails while they are away from the office. Sales management wants to ensure sales representatives
are recording email activity with customers in salesforce while they are away from the office. What should a
consultant recommend to meet this requirement?
- A. Download and install a salesforce universal connector for their smartphone and computers
- B. Copy and paste emails manually to the customer record in salesforce from their smartphones and '-'
computers - C. Forward emails using their email-to-salesforce email address from their smartphones and computers
- D. Download and install the salesforce for outlook connector on their smartphones and computers
Answer: C
NEW QUESTION 41
UC would like to capture qualification information for new leads (e.g.. whether or not the person is a decision maker). This information should also appear in the contact record once the lead has been converted. Which approach should a consultant recommend?
- A. Create a custom field on the lead object and contact object; advise users to select it for transfer during conversion
- B. Create a custom field on the lead object and contact object: utilize a trigger to transfer the value after conversion .
- C. Create a custom field on the lead object and contact object: configure mapping of these two fields for conversion
- D. Create a custom field on the lead object and contact object: these field will be mapped automatically during conversion
Answer: C
NEW QUESTION 42
CORRECT TEXT
How would you capture and track a lead referral?
Answer:
Explanation:
By
adding a contact lookup field on the lead form you can track thecontact that made the referral.
NEW QUESTION 43
Describe Quota.
- A. Revenue projection that can be expressed indollar amounts, units of product family, or both
- B. Benchmark of how much should be sold within acertain time frame
- C. Consists of opportunities in various stages of maturity
Answer: B
NEW QUESTION 44
When converting a lead associated with a campaign, will the campaign be associated to the account on conversion?
Answer:
Explanation:
No. Campaigns are typically associated with Opportunity. 'Primary Campaign Source' is the field that tracks the campaign associated with a lead prior to lead conversion. This value can be manually changed in the lead detail. It provides 100% of the amount revenue credited to the specified campaign.
NEW QUESTION 45
During the Cloud Kicks Deploy phase, end users are complaining that they have a new system to log into, and it's holding up training.
What is the likely cause of these complaints?
- A. Cloud Kicks did not gain buy-in during the Design phase and the solution was not designed.
- B. Cloud Kicks did not gain buy-in during the Analyze phase and they did not build buzz during the Build and Validate phase.
- C. A training plan was not made during the Validate phase and buzz was not generated during the Design and Validate phase.
- D. A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase.
Answer: D
NEW QUESTION 46
Sales management at Universal Containers wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers.
Which two solutions should a consultant recommend to help product managers engage in sales deals?
(Choose two.)
- A. Use an assignment rule to notify product managers when opportunities are updated.
- B. Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals.
- C. Create a Chatter group to share product information with the sales team, product managers, and customers.
- D. Use Process Builder to create a chatter post.
Answer: C,D
NEW QUESTION 47
What are the main challenges that marketing faces when trying to align with sales? (Select all that apply)
- A. Lack of feedback from marketing to sales
- B. Inefficient handoff from marketing to sales
- C. Slowing down of lead velocity
- D. Sales cannot keep up with leads from marketing
Answer: B,C
NEW QUESTION 48
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