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NEW QUESTION 94
Universal Containers wants to restrict access to accounts and contacts. All users should able to access all the
accounts, but only edit the accounts they own. Users should be able to edit only the contacts for the accounts
they own. To meet these requirements, what should be the OWD access for accounts and contacts?
- A. Set Account to public read-only and contacts to private.
- B. Set Account to public read-only and Contacts to control by parent.
- C. Set Account to private and contact to private.
- D. Set Account to private and Contacts to control by parent.
Answer: B
NEW QUESTION 95
Cloud Kicks has just completed its initial Sales Cloud Go-Live. Cloud Kicks leadership wants to target users who are not yet using the new application.
Which method should the Consultant recommend to determine these users?
- A. Run a Mobile Login report.
- B. Run a report on Users Never Logged In.
- C. Use the Lightning Usage app.
- D. Track logins in a spreadsheet.
Answer: B
NEW QUESTION 96
How would you design a solution to give UP a 360 degree view of an account?
- A. Ensure that the appropriate related lists are on the account page layout
- B. Create custom formula fields to display the related information
- C. Create an apex trigger to display related information
- D. Set the field-level security to visible for the appropriate related lists
Answer: A
NEW QUESTION 97
Cloud Kicks is concerned that the sales team is taking longer to close Opportunities each month is comparison to the same time last year. The VP Sales wants to determine the number of closed deals on a monthly basis and compare the month-over-month results. Which two actions should the Consultant take to create a solution?
Choose 2 answers
- A. Schedule an analytic snapshot of the Opportunity history object run monthly.
- B. Create a custom Opportunity report using custom formula fields for the stage closed/won.
- C. Create a report based on the Opportunity snapshot.
- D. Create a dashboard component; schedule the dashboard to refresh monthly.
- E. Schedule an analytic snapshot of the Opportunity object to run monthly.
Answer: C,E
NEW QUESTION 98
UC requires that account plans be created for all accounts. The account plans have been set up as a custom object with a lookup relationship. The sharing model is private for account plans. UC would like to assign the same access to the account plan record as to the associated account. What solution should a consultant recommend for these scenarios?
- A. Apply manual sharing to the account owner after each account plans record is created.
- B. Create sales team users with read access to the account plans object.
- C. Create a trigger on account plans that adds a manual share automatically to the account owner.
- D. Modify the account plans object to be in a master-detail relationship with accounts.
Answer: D
NEW QUESTION 99
Sales directors at Northern Trail Outfitters (NTO) need access to edit opportunity fields in the case of last minute updates once the sales stage reaches Negotiation/Review; however, sales representatives should not have editing rights at the stage. Which solution should the consultant advise?
- A. Change the field-level security for sales representatives to restrict field access based on the sales stage
- B. Create a workflow rule to enable field access for sales directors based on the sales stage
- C. Modify the profile for sales directors to enable the 'Modify AN' object permission for opportunities
- D. Create a validation rule to enforce field access based on the sales stage and a custom permission
Answer: D
NEW QUESTION 100
Universal Containers would like to implement a solution to hold service reps accountable to customer Service level agreements. Which two steps are necessary to satisfy this requirement? Choose 2 answers
- A. Set up Milestones
- B. Create an Entitlement Process
- C. Enable Work Orders
- D. Configure Service Contracts
Answer: A,B
NEW QUESTION 101
During end-to-end testing, the test users log issues stating that the solution is not working according to what they expected. The stakeholders have signed off on the solution.
What should a Consultant do to remedy this?
- A. Contact key stakeholders to determine if a change to the requirements is necessary.
- B. Revise the solution to meet the needs of the test users and develop training materials for the full team.
- C. Address these issues during the sign-off stage.
- D. Set up a meeting with test users and do a requirements workshop.
Answer: A
NEW QUESTION 102
Northern Trail Outfitters (NTO) is moving their legacy Customer Relationship Management (CRM) system to salesforce sales cloud. What should the consultant recommend to ensure a successful implementation?
- A. Review the current system with IT management to understand their requirement
- B. Review the current system with all levels of users to understand their requirements
- C. Review the current system with executive management to understand their requirement
- D. Review the current system with and configure sales cloud to work in the same way
Answer: C
NEW QUESTION 103
A sales representative at Northern Trail Outfitters needs to securely send confidential product roadmap information to a premier customer. Which two steps should be taken to send this information using content delivery? Choose 2 answers
- A. Require the customer to enter a security token to download the content
- B. Remove access to the content after a specified date
- C. Require the recipient to log into Salesforce to access the content
- D. Require the customer to enter a password to view the content
Answer: B,D
NEW QUESTION 104
Universal Containers runs a support operation with multiple call centers. The Support Manager wants to
measure first-call resolution by call center location, agent, and calendar month.
Which reporting solution should the Consultant recommend?
- A. Create a matrix report that includes fields for call center location, agent, calendar month, and first-call
resolution. - B. Create a list view report that includes fields for call center location, agent, calendar month, and first-call
resolution. - C. Create a joined report that includes fields for call center location, agent, calendar month, and first-call
resolution. - D. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and
first-call resolution.
Answer: A
NEW QUESTION 105
Universal Containers (US) wants to deploy Sales Cloud to all of its users around the globe, but UC is connected that the projected is to complex to be successfull.
What should a consultant do to minimize this concern?
- A. Build a complete project calendar with due dates.
- B. Set a firm Go Live date,
- C. Set project milestones to track progress.
- D. Divide the project into separate teams.
Answer: A
NEW QUESTION 106
A Consultant for Cloud Kicks notices that the Deploy date for the Sales Cloud project is also the same weekend of a Salesforce release.
What should the Consultant recommend?
- A. Update the project plan for the following week and communicate the change
- B. Stop all work because the impact of the Salesforce release is unknown
- C. Complete the project sooner and push before the Salesforce release
- D. Let Cloud Kicks know that there is a Salesforce release and that it may take longer
Answer: A
NEW QUESTION 107
What statement is true about the Salesforce Knowledge article lifecycle?
- A. approval processes CANNOT allow publishing of the articles that have specific statuses
- B. Articles CANNOT be published until they are reviewed and validated by a qualified author
- C. Knowledge uses public groups as a way to assign users to specific tasks related to articles
- D. Article permission sets allow agents to participate in the article publishing process
Answer: D
NEW QUESTION 108
AW Computing wants to run advertisement campaigns and then run reports to measure which advertisement type (online, magazine, or newspaper) generates the most revenue. Where would you create an "Advertisement Type" pick list to track this information?
- A. Campaigns object
- B. Campaign Members object
- C. Contacts object
- D. Leads object
Answer: A
NEW QUESTION 109
CORRECT TEXT
How are currencies shown in reports?
Answer:
Explanation:
Amounts
in reports are shown in their original currencies, but can be displayed in any active currency. You can change the currency used for report totals by selecting a currency from Show > Currencies. The default value for the drop-down is your personal currency. Forany amount, you can also choose to display the Converted column.
NEW QUESTION 110
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